Cognizant Job - 34481336 | CareerArc
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Company: Cognizant
Location: Jessup, PA
Career Level: Associate
Industries: Technology, Software, IT, Electronics

Description

Customer Service Representative

 

We are accepting entry-level candidates who are looking for a start in a healthcare career.  Paid training provided.  Basic computer skills needed.

 

Available Shifts:

 

Training hours: 9:00 AM to 5:30 PM EST

Post Training hours are between 9am EST & 11pm EST.  Will include some evenings.

And bid on a schedule based on business need

   

Competitive Benefits Offered:

 
  • Immediate Health Benefits available (health, life, dental, vision short/long term disability, life, etc.)
  • Stock Purchase Plan
  • 401K
  Summary:  

Under supervision, this position is responsible for assisting the Customer Service department with inbound calling only when necessary, completing outbound calling for Enrollment related routes, handling miscellaneous correspondence and faxed documents, route management for various clients, Provider Portal verification, and various Ancillary tasks. Performs both on demand and pro-active services for the clients, members, providers, and departments serviced by TMG Health. Receives, researches, resolves and documents member, provider, client and department inquiries while ensuring compliance with state and federal laws. Maintains effective relationships with external and internal customers. 

 

Required Qualifications:

  • High school diploma or equivalent
  • PC proficiency to include Microsoft Excel, Word, and Outlook
  • Ability to work scheduled hours.  Overtime may be required including evenings, nights, weekends, and holidays.  
  • At least some Customer Service/Call Center experience
  • This position will require commuting to our Jessup, PA office.

                                                               

Preferred Skills:

  • Knowledge of Facets routing, Facets note documentation and TMG Health's systems
  • Clear and concise and verbal and written communications skills
    Organizational skills including attention to detail and multi-tasking
  • Experience working independently and meeting defined goals
           

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Sep 25 2020

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.


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