Company: Kelly Services
Location: Glendale, AZ
Career Level: Associate
Industries: Recruitment Agency, Staffing, Job Board
Description
Customer Service Representative
Location: Glendale, AZ
Employment: 12 months-contract, Full time
Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM
- Confer with customers by telephone or in person to provide information on products/services, take orders, cancel accounts, and address complaints.
- Provide services such as licenses, registration, permits, or program eligibility information.
- Resolve customer problems and service/billing complaints (e.g., merchandise exchange, refunds, bill adjustments).
- Keep records of customer interactions, ensuring accurate documentation of inquiries, transactions, complaints, and resolutions.
- Complete forms, prepare address changes, issue service discontinuance orders using computers.
- Refer unresolved grievances to designated departments for investigation.
- Determine charges for services, collect payments/deposits, and arrange billing as needed.
- Contact customers regarding inquiries, claim results, or planned adjustments.
- Perform journey-level customer service duties initiated by the general public.
Ready to take the next step?
Please send us your resume and a short cover letter sharing your experience and what excites you about this role.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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