Matrix Medical Network Job - 43437710 | CareerArc
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Company: Matrix Medical Network
Location: Scottsdale, AZ
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech


Mobile Device Administrator



Matrix, in partnership with its expert clinical advisory panel, offers customizable solutions across four distinct lines of business via in-home visits, telehealth, on-site support at medical facilities and businesses, and Mobile Health Clinics:

  • Matrix Clinical Solutions helps keep workers healthy and businesses run productively by designing custom workplace health solutions and providing testing, tracing, and clinical care solutions. Matrix also offers a safety verified certification program developed in collaboration with the Cleveland Clinic.
  • Matrix Clinical Care helps seniors and other at-risk individuals enjoy a better quality of care, experience better health outcomes, and identify chronic conditions that may otherwise go undiagnosed.
  • Matrix Clinical Trials provides rapid and scalable decentralized trial solutions to reach broad and diverse trial participant populations and improve the patient experience. Matrix adheres to the highest standards in quality, compliance, and data collection to accelerate trial completion timelines and support trial partners.
  • Matrix Clinical Labs is a CLIA-certified and CAP-accredited laboratory that provides state-of-the-art diagnostic services and clinical testing support.

Matrix Medical Network IT delivers capabilities using cutting edge technologies to support all these lines of business, including Mobile Tablet, Geo-spatial Analysis, Business Intelligence and Custom Business solutions.

At Matrix, you will have endless opportunities to positively impact the communities in which we work and to affect the lives of health plan members who we serve. 


What we offer:

  • A chance to work with great people on exciting projects
  • Make a difference by taking the time doing the work that saves lives that have positive and direct impact on the wellbeing of others
  • The opportunity to work with a progressive company, who wants to make a difference


Must Haves:


  • High school diploma or equivalent (required)
  • Bachelor's Degree in Computer Science or equivalent experience a plus
  • Computer software and hardware troubleshooting knowledge and experience
  • Software and hardware certifications a plus
  • 3+ years mobile device management experience (required)
  • 3+ years IT work experience (required)
  • 2+ years experience in a customer service role (required)
  • Experience managing 1,500+ iOS and Android devices (preferred)
  • Knowledge of these systems (preferred):
    • Issues/Incident tracking application
    • Remote Control software experience
    • Windows, Android and IOS troubleshooting
    • Mobile Device Management platforms (SOTI MobiControl and Workspace ONE)
    • Android Enterprise
    • Samsung Knox Mobile Enrollment
    • Apple Business Manager
  • Excellent customer service skills
  • Strong troubleshooting skills
  • Ability to learn new technology and applications
  • Solid written and verbal communication skills
  • Strong time management skills
  • Self-motivated professional able to work in a fast-paced and constantly changing environment
  • Must be able to lift 50lbs
  • Must be able to perform after-hours/on-call support when needed

Our Culture:

  • We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
  • We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
  • We encourage and celebrate collaboration.
  • We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.
  • As a clinical organization, we support vaccinations because we care about the health and safety of our colleagues and those we serve. Moreover, our clients are increasingly expecting us to be vaccinated due to the vulnerability of those we serve.  As such, Matrix Medical Network requires that all team members are fully vaccinated against Influenza and COVID-19, unless they are eligible for a specific exemption.  


Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.  If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact



Mobile Device Administrator  Primary location: Scottsdale, AZ 85258 or remote. Work from home opportunity. Regular Shift. Full-Time, Regular, Salaried 


About the role:



Type: Full Time Hourly

Compensation: $33.65 to $38.46/Hr

Location: Primary location: 9201 E. Mountain View Road, Scottsdale, AZ 85258. We will consider remote for the right candidate.

Hours: Full Time Days  

Benefits Offered to include: Medical, Dental, Vision, PTO and holiday pay, 401K with company matching, voluntary life insurance, short term disability, long term disability, health savings account, flexible spending accounts.


What to Expect:

The Mobile Device Administrator provides configuration and distribution of all mobile devices. This position is responsible for the execution of planned projects and reacting to unplanned incidents that occur on a daily basis, managing time appropriately to complete both types of task. Responsible asset control, configuration and distribution of all mobile devices. The position requires technical troubleshooting abilities and excellent customer service skills. Mobile devices include, but are not limited to, cell phones and tablets.



  • Asset control of all mobile devices.
    • Track Assets using MDM solution
    • Work with Inventory Team to retrieve equipment post-employment
    • Keep asset tracking system up to date with accurate information
    • Reconcile active employee or vendor list with asset assignment list
    • Monitor activity as required in MDM solution to determine / identify devices that are idle beyond a reasonable time & inquire with supervision to validate resource is still employed
  • Build and deploy new mobile devices to keep up with demand
  • Work with device carriers & vendors to ensure rates and billing are correct
  • Develops and executes small to medium size project plans related to mobile devices
  • Responsible for asset inventory totaling over $1,000,000+
  • Provides critical feedback for hardware and software procurement related to mobile devices
  • Troubleshoot the end user's issue and resolve upon first contact, when possible.
  • Accurately record and document all details of the issue or service request, including categorization and priority into the IT service desk tool.
  • Provide remote access/VPN support.
  • Provide "how to" assistance on all internally supported devices, applications and systems.
  • Escalate issues to appropriate second- and third-level subject-matter experts in accordance to service-level agreements, and follow up on incidents when appropriate.
  • Leverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues.
  • Respond to end-user inquiries regarding the status of incident/service request tickets, and perform follow-ups.
  • Contribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides.
  • Build relationships with internal IT Infrastructure staff like Level 2 support technicians, Network Engineers and Application Support subject-matter experts to ensure that IT-delivered services and end-user productivity goals are understood and met or exceeded.
  • Works with Application Development teams in identifying major changes around the framework related to our proprietary applications
  • Build relationships with business partners across our company
  • Be an advocate for the end user to ensure he or she receives high-quality and timely service and support from the entire IT organization



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