The Covid Resource Representative is a non-licensed professional providing support to employees and community members. Will reach out to people (contacts) who have been exposed to COVID-19, tested positive, or are experiencing COVID-19 symptoms to COVID-19, and provide education and guidance to interrupt ongoing disease transmission. Dialogue with contacts will be guided by standard protocols to obtain any COVID-19 symptoms history, provide instructions for voluntarily self-quarantine, and provide information regarding testing locations. In addition, this position will assist with providing test results for people who were tested at the UCR COVID-19 Testing Center and schedule follow up appointments for UCR Students. This position will require prioritization, prompt action, and attention to detail in documentation and data management as multiple investigations and sample collections will be conducted simultaneously. The position will participate in ongoing training and new information is available and are required to follow all designated scripts and comply with policies and procedures provided by the UCR regarding confidentiality and data security for the handling of sensitive client information and protected health information. The position may require both onsite and telework activities, while complying with all requirements for client confidentiality, records, and data security. The position may require working non-standard hours (i.e., evenings, weekends). The position may require some travel and occasional participation in off-site functions.UC Riverside career employees who have passed their probationary period and former UCR employees affected by layoffs will receive priority consideration for this position. If a qualified pool of candidates from the campus is not identified, qualified candidates from the UC system, or external candidates may be considered at the discretion of the hiring department.Please note: This is a one year position with the opportunity to extend, subject to funding availability. Education Education Requirements Degree Requirement A degree in a healthcare, business or related field. Preferred
Licenses License Requirement Valid Driver License Required
Experience Experience Requirement A minimum of one (1) year of administrative experience working in an office, call center, or community role assisting others. Required Experience conducting telephone-based or in-person interview, data collection and data entry. Preferred Bilingual skills in English and Spanish. Preferred Experience using strong verbal and written communication skills, including active listening, emotional intelligence, to effectively communicate with patients of varying ages, diagnosis, and multicultural backgrounds. Required
Special Conditions Special Condition Requirement Travel - some travel and occasional participation in off-site functions. Required Overtime Required Shift Work (hours outside standard Mon-Fri 8AM-5PM work hours) Required
Minimum Requirements Must possess the skill, knowledge and ability essential to the successful performance of assigned duties.
Strong time management skills (organization, prioritization, multitasking).
Ability to work independently and as part of a multidisciplinary team.
Critical thinking and problem-solving skills, and the ability to use sound judgment in responding to client issues and concerns
Ability to use discretion, maintain confidentiality and ethical conduct.
Ability to maintain a work pace appropriate to the workload and ability to work well in a constantly changing environment.
Ability to receive constructive feedback.
Proficiency with use of computers (desktop, laptop, tablet), MS Office 365 (i.e., Outlook, Word), and with use of mobile devices (smartphones, mobile apps).
Excellent customer service and strong interpersonal skills. Must demonstrate customer service skills appropriate to the job. Ability to recognize and handle customer complaints. Ability to interact in a non-judgmental manner with culturally diverse populations and persons experiencing a wide range of social conditions.
Ability to work effectively with all levels of staff, establishing and maintaining collaborative professional relationships
Knowledge of pertinent laws, regulations, and guidelines governing medical records, confidentiality, privacy and provisions to others, including HIPPA.
Knowledge of practices and protocols related to medical office procedures (i.e., medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
Preferred Qualifications Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
- UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
- UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
- Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
- Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
- UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview
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