University of California Job - 31796714 | CareerArc
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Company: University of California
Location: San Francisco, CA
Career Level: Mid-Senior Level
Industries: Government, Nonprofit, Education


At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve – a promise we share with the professionals who make up our team.

Ranked by U.S. News & World Report as seventh in the country – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Department Description

Nutrition and Food Services has two major divisions, Clinical Nutrition and Food Services.

The Department is responsible for providing nutrition and food services to patients in the hospitals and clinics at Parnassus, Mount Zion and Mission Bay sites. We are responsible for operating a retail cafeteria and providing a full range of catering services to the Medical Center and campus community.

Job Summary

The position works to secure food and related supplies to support all food services activities in the department.

The responsibilities include inventory and ingredient control and forecasting for food production, formula room, retail food service, and catering. The incumbent will actively cross train in all the food service units to provide relief supervisory coverage in assigned areas. The incumbent will actively uphold food safety, quality, and sanitation standards.

The person in this position is expected to learn HBS Payroll, Computrition, EMS room management software, Reserve for catering, Point of sale and temperature monitoring software to manage systems and staff, as well as to participate in department problem solving.

Required Qualifications
  • One year experience of work with clients and customers in food service
  • One year supervisory experience in a hospital or other health care facility kitchen
  • ServSafe Certification or equivalent food protection manager certification
  • If valid certification is not at time of hire, it must be obtained within six months of start date
  • High School diploma or equivalent experience
  • Working knowledge in food service and sanitation regulations
  • Working verbal and written communication skills in the English language, including active listening, dynamic flexibility, critical thinking, and ability to multi-task and ensure productive time management
  • Working knowledge to make appropriate decisions, reasoning skills, ability to develop original ideas to solve problems, and conduct basic operations analysis and quality control analysis
  • Working skills to provide effective interpersonal and work supervision guidance to other personnel and work effectively with partners on joint projects
  • Intermediate computer application skills to include food service applications such as point of sale and inventory control software
  • Basic mathematical and cash control skills to accurately complete drawer counts and prepare deposits
  • Proficient in word processing, presentation, and spreadsheet software programs such as Microsoft Word and Excel
  • The flexibility to orient and work at all UCSF Health locations

Preferred Qualifications
  • Two years supervisory experience preferably in a hospital or other health care facility kitchen
  • Active CA Driver's License with clean driving record
  • Experience in the research, development and implementation of new food products that anticipate and are responsive to multi-cultural patient and retail customers' desired food experience
  • Knowledge in the areas of local health department regulations includes food safety, HACCP, OSHA and other regulatory agencies
  • Previous food industry procurement experience
  • Experience using and maintaining Computrition or similar food service database software
  • Experience teaching dietetic interns or other students
  • Knowledge of sustainability practices in food service
  • Ability to operate a vehicle

  • ServSafe Certification or equivalent food protection manager certification
    • If valid certification is not at time of hire, must be obtained within six months of start date

Living Pride Standards

Service Excellence

  • Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
  • Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
  • Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
  • Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
  • Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
  • Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

  • Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
  • Picks up and disposes of any litter found throughout entire facility.
  • Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
  • Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
  • Protects the physical environment and equipment from damage and theft.

The flexibility to orient and work at all UCSF Health locations is required.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.

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