In support of the IT Service Management (ITSM) initiative, this position will support the development and implementation of optimizing enterprise service management processes, and improving service delivery and collaboration within and across business functions. An additional outcome of the ITSM Initiative is the implementation of best practices as it relates to problem, change, incident, demand, configuration, asset and more. The Service Management Developer will serve as a developer for UC Riverside staff, faculty and students, configuring and building modules, forms and workflows in the ServiceNow Platform to positively affect business and student outcomes. This role will leverage ITS resources, expertise, and partnerships to achieve operational excellence and contribute in transformational growth aligned with business strategies. Additional responsibilities will include working with customers to demonstrate and review the out-of-the-box ServiceNow processes, analyze the need for customizations or configurations that will support the customer future state, and facilitate acceptance and drive business value. The salary for this position will be commensurate with experience within the budgeted range of $85,000 to $95,000. Education Education Requirements Degree Requirement Bachelor's degree in related area and/or equivalent experience/training. Required
Experience Experience Requirement Experience in implementing, developing, configuring, and supporting Service Management Solutions platforms (i.e. ServiceNow). Preferred 4 - 7 years of related experience. Required
Special Conditions Special Condition Requirement Must pass a background check. Required
Minimum Requirements Advanced skills associated with software design, modification, implementation and deployment, including object-oriented programming concepts.
Intermediate knowledge of secure software development.
Demonstrated software repository skills. Demonstrated testing and test planning skills.
Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
Thorough experience with common programming tools. Demonstrated ability to follow software specifications.
Demonstrated ability to understand functional needs and how systems can support those needs. Demonstrated ability to develop conversion and system implementation plans.
Demonstrated ability to contribute technical narrative to grant proposals.
Demonstrated ability to interface with management on a regular basis.
Demonstrated broad problem solving skills.
Experience with planning for deployment and creation of feedback mechanisms.
Thorough experience with identification and use of code libraries and open-source forums.
Demonstrated effective communication and interpersonal skills.
Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines.
Full understanding of industry-wide business process and analysis practices, industry best practices, and organizational policies and procedures.
Demonstrated effective communication and interpersonal skills with the ability to collaborate with diverse stakeholders and peers to achieve a desired outcome.
Demonstrated ability to mentor more junior developers when needed.
Demonstrated ability to develop technical documentation for configuration and requirements specifications.
Preferred Qualifications Thorough knowledge of ITIL framework and IT Service Management.
Ability to plan, research, and resolve organizational effectiveness issues, with general instructions and guidance provided on new assignments and/or more unique situations including strategic planning.
Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- UC Riverside was included in the (August 2018) edition of The Princeton Review's "The Best 382 Colleges."
- Shanghai Jiao Tong University (August 2017) Academic Ranking of World Universities ranked UC Riverside among the top 151 institutions. This survey bills itself as "the most trustworthy precursor of global rankings of the world's top 500 universities."
- In 2016, UCR was recognized for graduation rate success by the Association of Public and Land-Grant Universities (APLU) for achieving near parity across racial-ethnic, socio-economic, and gender boundaries.
- UCR ranks among the Top 15 Public Research Universities in the nation, as identified by the 2017 Washington Monthly.
- In 2017, two separate reports from the Education Trust celebrated UCR as a national leader for African American and Latino student success. UCR was one of just three schools to be named top-performing institutions in both reports and the only California campus recognized among 18 top-performing colleges and universities in the nation for high black student graduation rates.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview
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