Comerica Bank Job - 43434110 | CareerArc
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Company: Comerica Bank
Location: Dallas, TX
Career Level: Mid-Senior Level
Industries: Banking, Insurance, Financial Services


Organizational Change Manager
Are you ready to join an OCM team that values your contribution to the business as we seek to shape and improve the future of our people, process and program focuses throughout the organization? We are focused on driving project adoption to fully realize business investments. We have a strong OCM foundation, and now is the time to join us as we lift our practice and impact to the next level.

As an Organizational Change Manager, you will create and implement organizational change plans appropriate to each assigned project(s). You will use established best practices to create engagement and ensure change adoption while seeking opportunities to improve processes and outcomes. You will identify success metrics and collaborate with stakeholders and partners to design and implement approaches to achieve business objectives.

You will join a team that uses the Prosci model to provide OCM support, and tools and templates aligned to Association of Change Management Professional standards. You may work on projects designed to impact business processes, systems and technologies, job roles and organization structures. Comerica increasingly uses Agile methodologies to deploy projects, and you must be comfortable adapting OCM support services to match Agile, waterfall, or other project methods. In this role, you will share Comerica's focus on customer service, collaboration, and relationship building.

The Organizational Change Manager (OCM) spends most of the work week:

  • Applying structured methodologies and leading change management activities that enable business leaders and projects to realize their business case
  • Using the Prosci model or other relevant OCM value stream practices to assess change impact, mitigate risks, manage resistance, and actively coach leaders, sponsors and project teams to lead change effectively
  • Creating and deploying readiness activities that strengthen employee engagement
  • Nurturing adoption to increase benefit realization, value creation, ROI, and the achievement of targeted results and outcomes
  • Creating networks of change agents and others to enable change from the bottom-up
  • Supporting the business's development of sustainment practices and performance metrics
  • Partnering with project managers to identify, build, deploy, track, and define areas for improvement for change metrics
  • Collaborating with learning and communications teams to support ongoing training and messaging needs for project(s)
  • Consulting and coaching business leaders on change leadership and resistance mitigation strategies
  • Supporting the long-term strategy of the OCM team to increase the OCM competency level across the enterprise
  • Additional duties include participating on interdepartmental work teams and strategic initiatives

Dimension and Scope
The OCM is like the director of a play, developing plans and coaching and enabling leaders to be change-effective. For changes to be successful and deliver the intended results and outcomes, the OCM works with these roles in change management:

  • Executives and senior leaders
  • Middle managers and supervisors
  • Project teams
  • Project support functions
  • Training and communications functions

The OCM may also provide direct support to frontline managers and supervisors as they help their employees through transitions.

The OCM often facilitate meetings for project executive committees or is on the management committee of large-scale corporate projects and is almost always working with every member of the working group.

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