Call Center Representative Job Listing at Kelly Services in Chelmsford, MA (Job ID 10078757)

Description

Job Summary:
- Responsible for being 100 available to answer and respond to a high volume of inbound phones calls.
- Processing orders by Phone, Fax and Email via the ORACLE database
- Provide Customers with detailed, accurate information on status of purchase orders, sales orders, returns, credits, shipping information and navigation through online web store.
- Ensure Customers' needs are taken care of within the standards of performance set by management.
- Interact with various departments regularly to achieve the best results for the Customer.

Skill Requirements:
- At least 1-2 years solid customer service background, preferably in a Call Center environment.
- Computer database knowledge Professional telephone manner and customer focus.
- Attention to detail, minimizing customer impacted errors.
- Ability to comprehend complex product configurations, handle multifunction tasks and proven follow-up skills.

Schedule is Monday- Friday, 9:00am-5:00pm in person, full time, temp-hire. 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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