The Director of Residential Experience (Director) serves as part of the Housing Dining Hospitality (HDH) Executive Council reporting to the Housing Director HDH with a dotted line to Asst VC-Student Retention/Success in VC Student Affairs (VCSA). UC San Diego is a highly collaborative campus with a high level of integration across portfolios, and this position will be even better positioned for success by being affiliated not just to HDH but to the VCSA, ensuring full alignment with the University work to develop a holistic student experience. This position focuses on enhancing student experience and increasing student engagement in the residential communities while working in close collaborations with the Colleges and the Division of Student Affairs in on-going consultation with Colleges and Provosts on matters related to residential experience.
The Director leads HDH in on-going assessment practices, program review, and dissemination/presentation critical to the mission and strategic plan of HDH. Responsible for establishing an on-going, systematic program of assessment and evaluation essential to supporting the long-term growth of HDH. The Director ensures the departmental assessment of projects is meaningful and provides quality information for decision-making and evaluations that speak to the value and impact of programs. This position oversees the residential experience programming and staffing budget of $3 million. This Director supervises the positions and portfolios of the Director of Residential Life, Program and Community Development (transfer, upper divisions and graduate and family housing), Sustainability Coordinator, Wellness Engagement Manager, and Craft Center.
Formulates policies and procedures for the function. Develops the long and short term organizational goals of the unit. Represents the program internally and externally. Manages the operating budget and human resources of the program.
Housing Dining Hospitality (HDH) is a self-funded, large and complex campus department consisting of 7 divisions, with over 700 career employees, 1000 to 1200 student employees and an annual operating budget greater than $200 million. HDH provides housing for approximately 18,000 undergraduates, grad students, faculty, staff and their families in over 400 buildings covering over 8 million sq. ft. HDH is in the midst of implementing an aggressive building plan which added 10,000 new beds in the next 10 years and will almost double our square footage by 2032.
Currently, HDH houses 38% of UCSD's enrolled students with a goal of housing 65% by 2032. HDH provides maintenance and repair, contract meals/meal plan management, as well as retail food service, conference services and catering services to residents, students, faculty, staff, and campus visitors.
Housing/Dining/Hospitality commits to facilitating an equitable, diverse and inclusive environment, fostering a sense of belonging for our students and staff. As HDH we understand, each unique individual with their varied thoughts and experiences is what makes our department strong. Aligning with UC San Diego's Office for Equity, Diversity, and Inclusion strategic goals, Housing/Dining/Hospitality is proud to promote and create opportunities for greater equity, diversity and inclusiveness within our division
Please visit the Housing Dining Hospitality website here.
Strong knowledge of advising and counseling techniques. Experience with student live/learn communities.
Proficient knowledge of common University-specific computer application programs.
Skills in monitoring/assessing people, processes or services, to make improvements. Experience working in program evaluation, creating, and implementing a comprehensive residential housing assessment program. Hands-on project or program development management skills.
Skills in project management, social perceptiveness to be aware of others' reactions and understanding why they react as they do. Excellent project management skills, including the capability of managing capital project.
Ability with problem identification, reasoning, ability to develop original ideas to solve problems, persuasion, leadership, and intercultural competence.
Knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
Knowledge of University policies, processes, and procedures.
Thorough knowledge of Student Affairs/Student Life specialization.
Excellent written and communication skills.
Demonstrated experience working with diverse communities.
Experience that demonstrates a thorough understanding of living-learning communities, residential curriculum, and social and cultural programs to create vibrant and engaging student experience.
Very strong ability to quickly evaluate complex issues and identify multiple options for resolution.
Strong interpersonal skills to effectively lead, motivate and influence others and to develop and maintain high standards of service and stakeholders. Advanced ability to present complex findings and recommendations in a clear concise manner verbally and in writing.
Excellent skills to work collaboratively and act persuasively in sensitive situations; skills in conflict management techniques. Strong political acumen.
Thorough knowledge of financial analysis and reporting techniques; human resources and risk management planning; accounting and payroll.
Excellent ability to establish metrics for department and employee goals.
A broad understanding of the student development and learning process in higher education.
Proven experience working in program evaluation, creating, and implementing a comprehensive residential housing assessment program. Hands-on project or program development management skills.
Job offer is contingent on clear Background Check.
The California Child Abuse and Neglect Reporting Act ("CANRA"), Penal Code sections 11164-11174.4) requires certain professionals, known as "mandated reporters", to report known or suspected instances of child abuse or neglect to law enforcement. This position has been identified as a "mandated reporter".This position has been identified as a Campus Security Authority pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), and requires immediate reporting of Clery Act crimes occurring on Clery Act geography to the UC San Diego Police Department (UCPD).
Our employees enjoy competitive compensation packages and educational opportunities in a diverse, stimulating workforce.
This position is eligible for full benefits first day of hire:
a) Health/Dental/Vision Insurance.
b) Vacation/holidays (15 vacation days & 13 paid holidays a year).
c) Work/Life Balance.
d) UC Retirement Plan
e) Pet insurance.
For more information about UCSD Benefits and Work/Life.
To calculate an approximate value of the UC Total Compensation package, please click here.
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