At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve – a promise we share with the professionals who make up our team.
Ranked by U.S. News & World Report as seventh in the country – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
The mission of the UCSF Health Human Resources team is to attract, develop and retain outstanding and diverse people. Our vision is to be a strategic and trusted partner empowering the UCSF Health community to leverage their talents.
UCSF Health Human Resources is comprised of a team of talented professionals who support the UCSF Health mission through talent acquisition, workforce planning, compensation administration, benefits and leave administration, labor and employee relations, workers compensation and disability management, learning and recognition, onboarding and human resource transaction administration.
Under the direction of the Director of Labor and Employee Relations, the Labor and Employee Relations (LER) Manager works as a part of a team with a focus on supporting the mission of the UCSF Health. Serves as a senior resource and manager to other labor and employee relations staff.
The LER Manager provides overall guidance to managers, supervisors and directors regarding all aspects of the Employee and Labor Relations spectrum; from formal training to grievance handling to specific guidance regarding corrective action for an employee. Recommends, assists in writing and provides guidance in interpreting and enforcing human resources policies, procedures and collective bargaining agreements.
Reviews and counsel managers and supervisors regarding work related issues and progressive corrective action in compliance with existing policies and procedures, collective bargaining agreements and the law. Position reports to the Director of LER.
- Ten years progressively responsible professional experience; or an equivalent combination of education and experience.
- Five years experience as an expert in labor and employee relations or related field
- Five years experience in managing a team, or combination of equivalent experience and training
- Bachelor's Degree in related area and / or equivalent experience / training
- Possesses advanced analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills
- Advanced knowledge of employee relations practices and programs, labor/employment law and the principles and techniques of labor negotiations
- Excellent interpersonal communication skills to develop and maintain professional relationships with medical center department managers as well as other managers in the field
- Technically proficient in interpreting collective bargaining agreements and personnel policies as well as having a good working knowledge of other areas of the law such as the Family and Medical Leave Act, the Americans with Disabilities Act, and the Fair Labor Standards Act
- Substantive knowledge of as well as demonstrated resource fulness in researching institutional policies, collective bargaining agreements and procedures is critical
- Working knowledge of how UCSF functions and the ability to understand procedures as they relate to processing a complaint
- Highly developed skills associated with conflict resolution
- Effective written and oral communication skills; provides written analyses and oral presentations to management
- Well-developed organizational, analytical, and problem solving skills
- Able to exercise excellent judgment in responding to employee relations-related requests
- Demonstrates skills and abilities in leading management in the areas of conflict and change management
- Demonstrated ability to handle extremely difficult or volatile situations/individuals effectively
- Strong leadership and managerial skills.
- High degree of emotional intelligence
- High degree of institutional knowledge and political savvy
- The flexibility to orient and work at all UCSF Health locations
- Master's or advanced degree in business, human resources management, or law
- Requires knowledge of other areas with human resources function including compensation, employee relations, and employee benefits
- Healthcare labor and employee relations experience
Living Pride Standards
- Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
- Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
- Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
- Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
- Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
- Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
- Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
- Picks up and disposes of any litter found throughout entire facility.
- Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
- Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
- Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Health locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.
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