Job Posting Details
Payroll Title: Network Services Engineer
Job Code: 7566 Comm & Network Tech Analyst 3
Job Open Date: 10/16/2020
Primary Consideration Date for Open Until Filled: 10/30/2020
Department Code-Name: ITEC - Network & Security Services
Percentage of Time: 100%
Collective Bargaining Unit (CBU): 99 - Non-Represented (PPSM)
Grade Type/Grade: PSS / 23
FLSA Exemption Status: Exempt
Work Location: North Hall 2124
Pay Rate/Range: $77,005 - 102,500/year Salary is negotiable.
Days/Hours: Monday - Friday / 8:00am - 5:00pmDepartment Information
The Network Operations Center provides data communications services, including wired, wireless and internet connectivity, in support of UCSB's research, teaching and community service mission. Serving a population of over 1100 faculty, 5700 staff and 25000 students, the NOC designs, develops and maintains network systems providing routing and switching services via a growing portfolio of over 400 pieces of network equipment.
See https://www.it.ucsb.edu/enterprise-technology-servicesBrief Summary of Job Duties
Under the general supervision of the Senior Network & Security Services Engineer, serves as a leading technical member of the UCSB Network Operations Center (NOC) to provide network and internet connectivity to campus buildings, the North Hall Data Center, and wireless service supporting all campus academic and business operations. Duties include the design, implementation, evaluation and administration of wired and wireless network systems, including routers, switches, wireless controllers, authentication and accounting systems, and virtual private network (VPN) servers. Develops scripts and processes for system integration, data collection and reporting, and network monitoring for cloud-hosted and local environments. Serves as a technical consultant in the planning, design, and operation of network services. Implements and manages change-control and inventory management system processes. Processes Digital Millenium Copyright Act (DMCA) copyright infringement allegations in accordance with federal law and University policy.Minimum Requirements
- Bachelor's degree in related area and / or equivalent experience / training.
- Demonstrated thorough knowledge of professional communications and network concepts necessary to resolve issues using established parameters, creativity and independent judgment, escalating as necessary.
- Thorough understanding of various network hardware platforms, network related protocols and software including understanding of OSI layer 3 protocols at a basic level and layer 2 protocols at a complex level and related technical standards critical to the operation of interconnected networks.
- Ability to gather, organize and analyze data in the completion of a variety of functional assignments.
- Able to learn effectively and meet deadlines.
- Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
- Self-motivated and works independently and as part of a team.
- Demonstrated diverse problem-solving skills.
- Practical experience with the design, deployment and troubleshooting of wireless networks, including complex inter-domain authentication processes.
- Able to perform administrative functions and moderate scripting on Linux platforms.
- Thorough and broad knowledge and experience working with network management systems.
- Maintain a valid CA driver's license, a clean DMV record and enrollment in the DMV Employee Pull-Notice Program
- Must carry a cell phone and have own transportation for off-hours response.
- Position requires occasional work outside of business hours.
- Satisfactory criminal history background check.
- Candidates must be legally authorized to work in the United States without the need for employer sponsorship currently or in the future.
- UCSB is a Tobacco-Free environment.
60% Network Operations
Implement, maintain and operate routers, switches, wireless access points and controllers, VPN devices and related services in support of the Network Operations Center by leveraging technologies including OSPF/BGP, Access Control Lists (ACLs), Monitoring Platforms, Traffic Management, and Network Management Systems. Diagnoses and resolves network connectivity issues involving wired and wireless networks with an emphasis on ISO layers 1-3. Leads network equipment deployment and replacement projects, routinely manages and maintains the NOC asset inventory, provides network availability and performance metrics, and ensures fulfillment of NOC service level agreements in both cloud-hosted and local environments. Performs pre-purchase equipment and software evaluations, and performs or coordinates site preparation for equipment installations. Installs and provisions network service for customers of the North Hall Data Center.
Ensures compliance with Digital Millennium Copyright Act (DMCA) through customer contact and automation of DMCA response processes.
20% Development & Maintenance
Develop and implement network management scripts and software. Integrates network monitoring, reporting and alerting systems. Develops automated data-driven reporting to provide the organization with network-oriented key performance indicators.
15% System Administration
Provide full life-cycle administration, implementation, and support of servers and hosted services for the Network Operations Center (NOC) and Security Operations Center (SOC), including unix-style operating systems, data backups, SQL databases, RADIUS AAA, DNS, DHCP, and web servers. Install, operate and maintain containerized software instances using Docker and/or similar technologies. Select, purchase and manage server hardware, bare-metal installations, virtualized systems including KVM and VMWare, and associated UPS devices and out-of-band management consoles.
Other duties as assignedEqual Opportunity/Affirmative Action Statement
The University of California is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Reasonable Accommodations
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The University is committed to providing a safe and secure campus environment for our students, faculty, staff, and visitors. In accordance with the "Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act" (Clery Act), UCSB publishes an Annual Security Report to provide information regarding campus safety and security policies, crime statistics, and resources to current and prospective students and employees. This report includes statistics for the previous three years concerning crimes reported to Campus Security Authorities (CSAs) that occurred on campus, in certain off-campus buildings or property, and on public property adjacent to and accessible from campus. The report also includes campus policies concerning crime prevention, crime reporting, alcohol and drug use, sexual and interpersonal violence, student discipline, and other matters. To access the Annual Security Report, visit www.police.ucsb.edu/asr. A copy of this report may also be requested by contacting the UCSB Police Department (call 805-893-3446 or visit 574 Public Safety Bldg., Santa Barbara, CA 93106 during business hours). To learn more about the Clery Act and CSA duties and reporting requirements, please visit www.police.ucsb.edu/clery-act.
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