We’ll help make your social 🔥

You’ll always be in good hands with our client success team

Our client success team exists to help you become a social recruiting powerhouse. We do this by working as an extended part of your recruiting team focused on continuous innovation and execution of your employer branding and talent acquisition goals using the CareerArc social recruiting platform.

Your onboarding experience begins here

With thousands of successful deployments to learn from, we know how to create an enjoyable onboarding journey with your key recruiting and branding objectives at its heart.

Onboarding
TIER 1
Goals workshop (primary goals alignment)
Job ingestion setup
Beacon/source tracking setup
Employer branding consultation
Initial setup for “All jobs” campaign
Setup of 5 campaigns
Media library setup
Setup of up to 20 custom captions
Setup of up to 5 Twitter handles
Facebook careers page setup
Additional brand setup
Primary administrator training (live)
Personal user training
Onboarding
TIER 2
Goals workshop (primary goals alignment)
Job ingestion setup
Beacon/source tracking setup
Employer branding consultation
Initial setup for “All jobs” campaign
Setup of 3 campaigns
Media library setup
Setup of up to 10 custom captions
Setup of up to 2 Twitter handles
Facebook careers page setup
Additional brand setup
Primary administrator training (live)
Personal user training
Onboarding
TIER 3
Goals workshop (primary goals alignment)
Job ingestion setup
Beacon/source tracking setup
Employer branding consultation
Initial setup for “All jobs” campaign
Additional campaign setup
Media library setup
Custom caption setup
Setup of 1 Twitter handle
Facebook careers page setup
Additional brand setup
Primary administrator training (live)
Personal user training

Ongoing success

As early as the onboarding phase, we work with you to identify a comprehensive view of your long-term goals so we can create and collaborate with you on a mutual success plan. This roadmap for expanding the value return you expect from CareerArc over time creates purposeful conversations we have with you throughout your entire time with us. Your dedicated client success manager (included in Premier and Premier+ plans) will partner with you throughout the year to align, strategize, and help execute on these critical initiatives. From routine check-ins to comprehensive, collaborative deep-dive business reviews, consider our client success managers an extension of your team.

Standard support package

Basic platform support

  • 24/7 access to online Help Desk and Learning Library
  • Live support 6:00 am to 5:00 pm PST, weekdays
  • Contact by email, phone, and online portal
  • Resolution time: 5 business days, critical: ASAP
Premier support package

Included in most subscriptions

Everything in the Standard package plus:

  • Dedicated client success manager
  • User training and enablement on new and existing features
  • Develop and facilitate joint success plans throughout the year
  • Routine business reviews to review results and adjust strategies as needed
  • Best practices born from deep experience across a variety of industries and organizations
Premier+ support package

For clients who desire an extra set of hands to more actively manage and maintain your account – additional fees may apply

Everything in the Premier package plus:

  • Dedicated senior client success manager
  • Biannual, comprehensive social recruiting audit
  • A dedicated set of remote administrative team members who will routinely assist with ongoing account maintenance
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One of the biggest benefits of our partnership is the expertise we receive from our knowledgeable, dedicated CareerArc client success manager.

ROBYN JORDAN
MANAGING DIRECTOR, EMPLOYEE EXPERIENCE

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How else can we help you?
01.
Client success

With thousands of successful deployments to learn from, we know how to create a social recruiting journey that both delights and addresses your key objectives.

02.
Product support

We have three different ways to work together on reaching your social recruiting and talent acquisition goals. Pick the plan that works best for you and your team.

03.
Professional services

Need strategic guidance? Book a social recruiting consultation. Shorthanded? Check out our content refresh and curation services.

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