We’ll help make your social 🔥

You’re always in good hands with our client success team

Our client success team exists to help you become a social recruiting powerhouse. We do this by working as an extended part of your recruiting team focused on continuous innovation and execution of your employer branding and talent acquisition goals using the CareerArc Social Recruiting® platform.

Your onboarding experience begins here

With thousands of successful deployments to learn from, we know how to create an enjoyable onboarding journey with your key recruiting and branding objectives at its heart.

Standard

CareerArc guides you to launch your first campaign within the first two weeks

CareerArc Responsibilities

Integration
End-to-end platform training
Follower campaign (optional add-on)
Asset management + campaign training

Client Responsibilities

Upload images
Authorize social channels
Tag assets
Configure campaigns
Set schedules
Premier

CareerArc takes the lead so you can launch multiple campaigns within the first three weeks

CareerArc Responsibilities

Integration
End-to-end platform training
Follower campaign (optional add-on)
+ Configure additional roles or 1st brand ambassadors
+ 20 text templates
+ 10 hashtags
+ Tag assets
+ Configure campaigns
+ Set schedules

Client Responsibilities

Upload images
Authorize social channels

Ongoing success

As early as the onboarding phase, we work with you to identify a comprehensive view of your long-term goals so we can create and collaborate with you on a mutual success plan. This roadmap for expanding the value return you expect from CareerArc over time creates purposeful conversations we have with you throughout your entire time with us. Your dedicated client success manager (included in Premier and Premier+ plans) will partner with you throughout the year to align, strategize, and help execute on these critical initiatives. From routine check-ins to comprehensive, collaborative deep-dive business reviews, consider our client success managers an extension of your team.

Standard support package

Basic platform support

  • Rapid response client support (6:00 am to 5:00 pm PT weekdays)
  • Online help center with videos and how-to guides
  • On-demand training webinars
Premier support package

*Included in most subscriptions

Everything in Standard plus:

  • A dedicated Client Success Manager
  • Account health check-ins
  • Account strategy + best practice calls
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One of the biggest benefits of our partnership is the expertise we receive from our knowledgeable, dedicated CareerArc client success manager.

ROBYN JORDAN
MANAGING DIRECTOR, EMPLOYEE EXPERIENCE

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Award-winning product support

We know how important it is to get a question answered quickly or an issue resolved right away, whether that’s through live support or our rich library of help resources that you can access at the click of a mouse. That’s why we’ve built an award-winning support team whose primary goal is to provide you friendly, helpful assistance with your various needs.

Always here to help
  • 24/7 access to online Help Desk and Learning Library
  • Live support 6:00 am to 5:00 pm PST, weekdays
  • Contact by email, phone, and online portal
Our commitment to you

First response time: within 1 hour
Final resolution time: 5 business days
(immediate if critical)

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