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Client Success

Supporting your social recruiting journey is our passion

Client Success

Supporting your social recruiting journey is our passion

Unlock your social recruiting potential with our dedicated client success team

Think of our client success team as your trusted social recruiting advisors. From onboarding to ongoing success our team is here to support you along your social recruiting journey using the CareerArc Social Recruiting® platform.

With nearly 400 active customers we have seen it all and what we have learned is that one size does not fit all. Every company has different talent acquisition needs and goals. We are committed to helping you build a social recruiting program that works for you.

Stock image, team high fiving

Onboarding: Your social recruiting journey starts here

Our onboarding team are your partners in building the foundation of your social recruiting program off the ground from kickoff to getting your users up and running.

Your CareerArc onboarding journey

1. Kickoff + Integration
Kickoff call to discuss rollout and initial set up with stakeholders
2. Platform Setup
Next, you will add your users, brands and job sources that feed the system
3. Authorizations
Send and receive necessary authorizations for brand and brand ambassador profiles
4. Customization
Add your media, text templates, links, hashtags, and campaigns
5. Soft Launch
Get your first job post up and running to see how it all works
6. Training
Finally, get your users up and running so the automation can do the rest of the work

Ongoing success: Your social recruiting journey continues here

You did it–your social recruiting program is now up and running! Now it’s time to talk about your ongoing success, including what support package is right for you and what your first-year journey will look like.

CareerArc support packages


Basic platform support

This support package is included in all pricing packages and is perfect for those who are looking for more of a self-serve approach to building their social recruiting strategy.

  • Rapid response client support (6:00 am to 5:00 pm PT weekdays)
  • 24/7 access to our online help center with videos and how-to guides
  • On-demand training webinars

Strategic platform support

This support package is an add-on service and is perfect for those who are looking for a little more hands-on help with their social recruiting strategy.

  • Standard support package
  • A dedicated Client Success Manager
  • Account health check-ins
  • Account strategy + best practice calls

Your first year journey


Months 1-2

Build the foundation of your social recruiting program–CareerArc’s onboarding team helps get you started here.

  • Get your jobs posting to social media
  • Engage your audience with your employer brand message
  • Extend your reach with your first brand ambassador


Months 3-8

Once your foundation is set and you’ve activated your program, you are ready to build the rest of the social recruiting house.

  • Add a strategy to put extra focus on “hot jobs”
  • Expand brand ambassador participation
  • Add assets to increase post variety
  • Post your first social story or event


Months 9-12

Once your house is built the fun begins–decorating! Put the finishing touches and make your social recruiting presence beautiful.

  • Add more employer brand content to increase variety and engagement
  • Connect your brand ambassadors to your employer brand campaigns
  • Apply thematic and branded hashtags
  • Begin incorporating video content

What our clients have to say

Community Health Options navigates marketing relationship with CareerArc Onboarding Specialist

“Taylor was great, helpful and patient. She helped navigate between HR and Marketing to pull together what was needed.”

Wounded Warrior Project gets product help quickly with with CareerArc Customer Support Team

“The [customer support] team promptly responded and took action on my request. The communication to keep me aware [on the status] was great.”

DriveTime drives strategic partnership with CareerArc Client Success Manager

“One of the biggest benefits of our partnership is the expertise we receive from our knowledgeable, dedicated CareerArc client success manager.”

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