You’re always in good hands with our client success team
Our client success team exists to help you become a social recruiting powerhouse. We do this by working as an extended part of your recruiting team focused on continuous innovation and execution of your employer branding and talent acquisition goals using the CareerArc Social Recruiting® platform.
Your onboarding experience begins here
With thousands of successful deployments to learn from, we know how to create an enjoyable onboarding journey with your key recruiting and branding objectives at its heart.
As early as the onboarding phase, we work with you to identify a comprehensive view of your long-term goals so we can create and collaborate with you on a mutual success plan. This roadmap for expanding the value return you expect from CareerArc over time creates purposeful conversations we have with you throughout your entire time with us. Your dedicated client success manager (included in Premier and Premier+ plans) will partner with you throughout the year to align, strategize, and help execute on these critical initiatives. From routine check-ins to comprehensive, collaborative deep-dive business reviews, consider our client success managers an extension of your team.
MANAGING DIRECTOR, EMPLOYEE EXPERIENCE
Award-winning product support
We know how important it is to get a question answered quickly or an issue resolved right away, whether that’s through live support or our rich library of help resources that you can access at the click of a mouse. That’s why we’ve built an award-winning support team whose primary goal is to provide you friendly, helpful assistance with your various needs.
- 24/7 access to online Help Desk and Learning Library
- Live support 6:00 am to 5:00 pm PST, weekdays
- Contact by email, phone, and online portal
First response time: within 1 hour
Final resolution time: 5 business days
(immediate if critical)