CareerArc Wins Gold Stevie® Award for Outstanding Customer Service in 2015 Stevie® Awards
CareerArc Wins Gold as Customer Service Department of the Year – Computer Software – Up to 100 Employees and also scoops up Silver award for Front-Line Customer Service Team of the Year – Technology.
Las Vegas, Nevada March 02, 2015 – CareerArc— a global HR technology provider powering leading social recruiting solution, TweetMyJobs—won the coveted Gold Stevie® Award for Customer Service Department of the Year (Computer Software – Up to 100 Employees), as well as a Silver Stevie Award for Front-Line Customer Service Team of the Year (Technology Industries –Up to 100 Employees) in the ninth annual Stevie Awards for Sales & Customer Service last Friday, February 27.
These awards are the latest example of CareerArc’s commitment to client success, a cornerstone of the company’s culture. CareerArc’s TweetMyJobs division powers the leading recruiting solution for the enterprise, helping organizations distribute their jobs and amplify their employer brand on the social and mobile web. The TweetMyJobs solution delivers a complete enterprise SaaS platform along with the dedicated support of a TweetMyJobs Client Success Manager (CSM).
TweetMyJobs CSMs scored an overall 90% satisfaction rating in a recent customer survey conducted by CareerArc in October 2014. Additionally, 95% of respondents rated their CSM as either Very Professional or Extremely Professional, and 98.4% of respondents said their CSMs were effective in addressing customer questions and concerns.
“We are thrilled to be recognized for our passion and leadership in customer service,” said Robin D. Richards, CEO of CareerArc. “Delivering top-notch customer support is not only the cornerstone of our business, but our brand promise. Winning two Stevie Awards to mark that achievement is an honor we share with our talented Client Success team and our clients.”
More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 27% over 2014. Finalists were determined by the average scores of 139 professionals worldwide, acting as preliminary judges. Entries were considered in 54 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers. The Business Development categories are new for 2015.
More than 100 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month.
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM.
The awards were presented to honorees during a gala banquet on Friday, February 27 at the Bellagio in Las Vegas. More than 500 executives from the U.S.A. and several other nations attended.
“Entries to the Stevie Awards for Sales & Customer Service awards have more than doubled over the past three years,” said Michael Gallagher, president and founder of the Stevie Awards. “The widespread support of this program illustrates the importance of the functions it recognizes to business success. This year’s Stevie Award winners are the highest rated in the history of the awards, and we congratulate all of the winners on their commitment to excellence and innovation.”
TweetMyJobs, a division of CareerArc, is the leading social and mobile recruiting solution helping today’s employers reach the 21st century job seeker. TweetMyJobs’ powerful Software-as-a-Service (SaaS) solution enables organizations to distribute their jobs socially, amplify their employment brand, and hire targeted talent, faster. Through automated job distribution to the largest combined network of social, mobile and online platforms, coupled with best-in-class customer care, TweetMyJobs gives thousands of organizations, including many of the Fortune 500, a social edge in acquiring top talent. For more information, visit http://www.tweetmyjobs.com
About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.