Support you can count on
We’ll be there every step of the way.
CareerArc’s award-winning customer support teams are here to answer your questions, help you master your social recruiting platform, and get the most out of your tools. Every CareerArc client has our Standard support plan. However, we recognize that organizations don’t fit into a one-size-fits-all model, so we’ve created different plans to fit your needs. Our Premier and Premier+ plans offer additional guidance and support to help you succeed faster.
Social recruiting support plans
Award-winning product support
We know how important it is to get a question answered quickly or an issue resolved right away, whether that’s through live support or our rich library of help resources that you can access at the click of a mouse. That’s why we’ve built an award-winning support team whose primary goal is to provide you friendly, helpful assistance with your various needs.
- 24/7 access to online Help Desk and Learning Library
- Live support 6:00 am to 5:00 pm PST, weekdays
- Contact by email, phone, and online portal
First response time: within 1 hour
Final resolution time: 5 business days
(immediate if critical)
MANAGER OF TALENT ACQUISITION