Support you can count on

Success is not a point in time; it’s an ongoing journey.
We’ll be there every step of the way.

CareerArc’s award-winning customer support teams are here to answer your questions, help you master your social recruiting platform, and get the most out of your tools. Every CareerArc client has our Standard support plan. However, we recognize that organizations don’t fit into a one-size-fits-all model, so we’ve created different plans to fit your needs. Our Premier and Premier+ plans offer additional guidance and support to help you succeed faster.

Social recruiting support plans

PREMIER
Available to annual subscriptions >$25,000
Social recruiting audit
Dedicated client success manager
Biannual business reviews
Routine account check-ins
End-user training by request
Standard reporting
Ongoing system administration
Content, campaign, user management
Rapid response client support
(6:00 am to 5:00 pm PT weekdays)
Online help center with
videos and how-to guides
On-demand training webinars
Ongoing client community calls
PREMIER+
*Most popular*
Available to annual subscriptions >$50,000
Social recruiting audit
Dedicated client success manager
Quarterly business reviews
Monthly account check-ins
Ongoing end-user training
Customized reporting
Ongoing system administration
Image refreshes
User management
Template/hashtag maintenance
Campaign optimization
Rapid response client support
(6:00 am to 5:00 pm PT weekdays)
Online help center with
videos and how-to guides
On-demand training webinars
Ongoing client community calls
Standard
Available to annual subscriptions <$25,000
Social recruiting audit
Dedicated client success manager
Campaign, content, user management
Rapid response client support
(6:00 am to 5:00 pm PT weekdays)
Online help center with
videos and how-to guides
On-demand training webinars
Ongoing client community calls

Award-winning product support

We know how important it is to get a question answered quickly or an issue resolved right away, whether that’s through live support or our rich library of help resources that you can access at the click of a mouse. That’s why we’ve built an award-winning support team whose primary goal is to provide you friendly, helpful assistance with your various needs.

Always here to help
  • 24/7 access to online Help Desk and Learning Library
  • Live support 6:00 am to 5:00 pm PST, weekdays
  • Contact by email, phone, and online portal
Our commitment to you

First response time: within 1 hour
Final resolution time: 5 business days
(immediate if critical)

Quote mark
What really stands out to us is CareerArc’s responsiveness. Anytime we have a question, we know we can shoot an email to our CSM and get the response we need right away.

JENNIFER SPRY
MANAGER OF TALENT ACQUISITION

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