Support you can count on

Success is not a point in time; it’s an ongoing journey.
We’ll be there every step of the way.

CareerArc’s award-winning customer support teams are here to answer your questions, help you master your social recruiting platform, and get the most out of your tools. Every CareerArc client has our Standard support plan. However, we recognize that organizations don’t fit into a one-size-fits-all model, so we’ve created different plans to fit your needs. Our Premier and Premier+ plans offer additional guidance and support to help you succeed faster.

Social recruiting support plans

Standard
Available to annual subscriptions <$25,000
Rapid response client support
(6:00 am to 5:00 pm PT weekdays)
Online help center with
videos and how-to guides
On-demand training webinars
PREMIER
Available to annual subscriptions >$25,000
Rapid response client support
(6:00 am to 5:00 pm PT weekdays)
Online help center with
videos and how-to guides
On-demand training webinars
Client Success Team
Periodic account health check-ins
Ad hoc account strategy calls
PREMIER+
*Most popular*
Available to annual subscriptions >$50,000
Rapid response client support
(6:00 am to 5:00 pm PT weekdays)
Online help center with
videos and how-to guides
On-demand training webinars
Dedicated Client Success Manager
Routine account health check-ins
Scheduled account strategy calls
Deep dive content best practices and recommendations
Customized end-user training

Ongoing platform configuration assistance and maintenance

Award-winning product support

We know how important it is to get a question answered quickly or an issue resolved right away, whether that’s through live support or our rich library of help resources that you can access at the click of a mouse. That’s why we’ve built an award-winning support team whose primary goal is to provide you friendly, helpful assistance with your various needs.

Always here to help
  • 24/7 access to online Help Desk and Learning Library
  • Live support 6:00 am to 5:00 pm PST, weekdays
  • Contact by email, phone, and online portal
Our commitment to you

First response time: within 1 hour
Final resolution time: 5 business days
(immediate if critical)

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What really stands out to us is CareerArc’s responsiveness. Anytime we have a question, we know we can shoot an email to our CSM and get the response we need right away.

JENNIFER SPRY
MANAGER OF TALENT ACQUISITION

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